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Mocht je je server bij Serverius in DC1 hebben hosten, let dan goed op!
Ze gaan om 01:01 hun stroom afsluiten voor 'minder' dan 1 uur. Zorg dat je voor 01:00 uur netjes je server hebt afgesloten om data loss te voorkomen.
Zie ook: http://noc.serverius.net
Dear customer,
Like we communicated by our NOC website and our customers mailing list past night, we experience power instability at the A power divider. After long investigation by our power maintenance supplier Alewijnse the problem was found. One of the connectors of one of the main power phase copper bars (large copper cable) of the A divider is partly damaged. Therefore the main power is currently switched to also another power breaker and power switch. In the past day the engineers looked at all possible causes and also today our datacenter builder ICTroom calculated if all power values of all parts of the datacenter are still in range. A half hour ago they gave us green light, the results are all good. Therefore the next step will performed: maintenance to resolve the problem.
Therefore we inform you with this email about emergency maintenance what will be performed upcoming night.
Location = SDC1, Dronten, NL
Service Type = Main divider switch and cabling replacement
Maintenance window start: 29.07.2016 01:01 +1 GMT
Expected power downtime duration: less than 1 hour
Because the broken power bar is part of the main power path where the generator and normal power are connected it will be needed to power off the A power divider. Also because the power maintenance company is not allowed to work on live a high voltage systems. Therefore during this maintenance window all power of this divider will be disconnected. During this all colocation users what are using a single A power connection in their colocation rack will not have power. Users with an A and B power connection can just use the B feed because the B side will be unaffected.
After disconnection the all power bars and the connected main power switch will be replaced for sure. This will prevent same possible problems in the future.
Currently all preparation are made by the engineers. By the default safety procedure, all colocation users are from 19:00 hours +1GMT not allowed to enter the datacenter till the full maintenance is performed. The gate is closed. We kindly ask everyone not to visit the datacenter because the engineers are currently preparing and they need to do their work with clear focus and fast results.
We will advise everyone to enable automatic booting on all your hardware and remotely shutdown your hardware before the maintenance window will start.
After the maintenance is finished the broken parts will be investigated. In the upcoming week we expect to send all users the final conclusion and explanation as a clear “Reason For Outage” .pdf rapport.
We are very sorry about this unexpected maintenance. Unfortunately we need to perform it in this short amount of time because Serverius cannot take any risk of broken part in our main power infrastructure because it could cause larger problems with devastating results.
When we have news we let you know.
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