Onderwerp: SuperRacks.net/eu/com, our servers DOWN 10 days no reply from support

My obligation was to pay?! That is way you telling me now? As you could see and I just confirmed by mail is that I've paid everything on the 4th! That is more as 12 days ago! And your publicy telling here I didn't pay! This is just incredible! Check your bank account!!

Just for everyone's and your knowledge. The payments were always automatically. Just when I tried getting support. I heard Superracks was taken over and you didn't had access to their accounts! Also you didn't know what my agreement was with Superracks in the past. On top of this I paid on the 4th and you still haven't done anything support me in any way. Also by posting here, that I need to sent my agreement is just a confirmation that you don't know anything of Superracks customers.

I need to sent my agreement by email/ticket to get a phone number? So I can get support!? This is crazy!

Just some advice: When replying. Get your facts straight!

Actually, you're the one that just gave away on a public forum that your part of the agreement was a lacking payment.
Not sure, but it could be that the account number for the bills changed, and that your automatic payment just ended up at the wrong place.
But as stated before, why are you seeing these forums as a helpdesk for your provider?

Wynand, I just added myself to the discussion. Where do I say I haven't paid??? Your starting to sound as Swiftway, because I did pay and just confirmed it? Maybe my english is bad, but I don't see myself saying it. If you read my messages, I have nothing to do with webhost2 or his company! I'm just "another" customer of Superracks (Hans). As he got some reply's from Swiftway, I though I just share my experience! It helps as I get a lot of private messages from people who are also having the same issues with this party!

So yes your right, This is not a helpdesk, but they them selves are replying here and didn't (until I started the discussion last week) through their own channels. If they just reply to their customers, there is nothing going wrong. But they never replyed until I kicked this topic.

If this discussion is in the wrong topic and mod should move it. Any other way, I think this discussion is pretty helpfull for current customers of Swiftway aka Superracks now.

I'm aware that you're a different user, apart from the comment in the last sentence I'm not really making a reference that indicates that you're the same user. I'm sorry if I implied that.

No problem Wijnand. I just want to have the facts straight. Also I'm not into getting Swiftway a bad name. But honestly.. if you read through the reply's.. You should now what I'm trying to make clear here.

heren...
http://www.bol.com/nl/p/nederlandse-...081/index.html

waarom engels?? Het is, voor zover ik begrijp, niet jullie moedertaal...
Daarnaast is dit ook een nederlands forum.
En zoals al vaker gezegd, ook geen support forum.

Oorspronkelijk geplaatst door davinci

heren...
http://www.bol.com/nl/p/nederlandse-...081/index.html

waarom engels?? Het is, voor zover ik begrijp, niet jullie moedertaal...
Daarnaast is dit ook een nederlands forum.
En zoals al vaker gezegd, ook geen support forum.

Because there are users reading this thread that don't speak Dutch...

Oorspronkelijk geplaatst door Wynand

Because there are users reading this thread that don't speak Dutch...

TS != FusionICT. De TS was misschien Engels (post is van augustus).
Daarna is echter 'de draad' 'gehijacked' door fusionict vanwege een support vraag...
En dan begrijp ik eerlijk gezegd niet wat de meerwaarde voor 'foreign' 'gebruikers' is om deze welles/nietes discussie te volgen op een forum waar deze dan weer niet voor bedoeld is....

*maar genoeg offtopic (buiten het onderwerp), ook door mij...*

Oorspronkelijk geplaatst door fusionict

If this discussion is in the wrong topic and mod should move it. Any other way, I think this discussion is pretty helpful for current customers of Swiftway aka Super racks now.

I find this highly inappropriate. I try to help you. Swiftway only helps out the new Super racks staff, because the company is - frankly speaking - a mess.
<my personal opinion>
If the company was not taken over by Eureka Solutions, it would probably be in serious trouble now. You probably would be offline now and had most likely no one to turn to. Thats the most likely scenario if takeover did not occur.
</my personal opinion>
Swiftway is not Superracks. Superracks is a independent company and at this point, we are only helping to sort out the mess.
Eureka Solutions has been paying all the bills from Superracks - while Eureka has to date no access to the Superracks bank account.

I did not imply that you did not pay your bills. I said there are still some obligations you need to take care of.
I am sorry - but commenting on public fora on this topic seems not the way forward. So i will quit doing so - speculate all you like from now on.