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  1. #1
    Good Provider? RackEdge?
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    Thread Starter

    Good Provider? RackEdge?

    Hey guys,

    I currently have some boxes at leaseweb, while they are a good provider, their support is absolutely horrible. I've been trying to order a server from RackEdge, they have been very hard to get ahold of, so now I am coming to you WHT to recommend me a good provider with similar prices to leaseweb, but a bit better support.


    Thanks

  2. #2
    Good Provider? RackEdge?
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    5.444 Berichten
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    12/09/05

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    Zuid Holland

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    Naam: Stijn
    KvK nummer: 14074337

    If you would like some quotes, post your request here: http://www.webhostingtalk.nl/shared-...tie-aanvragen/
    De standpunten en meningen op dit discussieforum zijn persoonlijk van aard en vertegenwoordigen in geen geval eventuele officiële standpunten van derden.
    Lees hier de webhostingtalk.nl forum regels en voorwaarden!

  3. #3
    Good Provider? RackEdge?
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    1.265 Berichten
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    18/01/06

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    Almere

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    Naam: Rens
    URL: www.yisp.nl
    KvK nummer: 08144415

    sales@rackedge.com is responding fine here
    Yisp.nl - High bandwidth solutions in YISP-AS(58073) - www.yisp.nl

  4. #4
    Good Provider? RackEdge?
    Life is short, play long!
    1.009 Berichten
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    05/05/04

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    Naam: Mike

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    Hey guys,

    I currently have some boxes at leaseweb, while they are a good provider, their support is absolutely horrible. I've been trying to order a server from RackEdge, they have been very hard to get ahold of, so now I am coming to you WHT to recommend me a good provider with similar prices to leaseweb, but a bit better support.


    Thanks
    Hi Kelso,

    I've got the same experience as you however in the salespart they were quite fast.
    The server itself was good quality (Dell equipment) and in good health, but when I needed their support I had to call them several times (mostly I got their voicemail or they changed their numbers, AGAIN).
    Also it's difficult for those guys to keep their promises (when they promised me to send APC remote reboot details, I got the answer "we will send you the information within a few minutes", but I had to re-ask the questions instantly.)

    RackEdge co-locates their servers with LeaseWeb.
    The network was fine, the price was average. However, don't expect support for the money you pay.

    I you would ask me to recommend them or trust them to keep my business running at their servers I would say: NO.

    Good luck in your search for a good server-host!

  5. #5
    Good Provider? RackEdge?
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    06/01/08

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    Thread Starter
    Hi thanks for the review Mike. I was talking to sales on msn, he told me his colleague will be contacting me shortly ( 48 hours later ) this was a bit of as rush order as well. Who did you end up going with?


    As for looking for quotes.. I am not looking for quotes, I am looking for a solid provider.

  6. #6
    Good Provider? RackEdge?
    Life is short, play long!
    1.009 Berichten
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    05/05/04

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    Naam: Mike

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    Hi thanks for the review Mike. I was talking to sales on msn, he told me his colleague will be contacting me shortly ( 48 hours later ) this was a bit of as rush order as well. Who did you end up going with?

    As for looking for quotes.. I am not looking for quotes, I am looking for a solid provider.
    We took the step to purchase the servers ourselves.
    For us it was a good way in order to improve the reliability, quality, and responsetimes. Now we can access the servers ourselves (which is not possible with a dedicated server). Many ++'s for us.

    We still don't regret we left RackEdge and started to handle hardware by ourselves.
    Knip: reclame

  7. #7
    Good Provider? RackEdge?
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    Thread Starter
    Citaat Oorspronkelijk geplaatst door Mikej0h Bekijk Berichten
    We took the step to purchase the servers ourselves.
    For us it was a good way in order to improve the reliability, quality, and responsetimes. Now we can access the servers ourselves (which is not possible with a dedicated server). Many ++'s for us.

    We still don't regret we left RackEdge and started to handle hardware by ourselves.
    Knip: reclame
    What is your website? Do you have similar offers?

    Thanks

  8. #8
    Good Provider? RackEdge?
    geregistreerd gebruiker
    172 Berichten
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    17/05/03

    Locatie
    Rotterdam

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    Registrar SIDN: Ja
    KvK nummer: 04073143
    Ondernemingsnummer: nvt

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    I currently have some boxes at leaseweb, while they are a good provider, their support is absolutely horrible. I've been trying to order a server from RackEdge, they have been very hard to get ahold of, so now I am coming to you WHT to recommend me a good provider with similar prices to leaseweb, but a bit better support.
    Can you please PM/email me your info or respond to your current ticket? I would gladly help you further or at least look into this further, but I have no idea who you are!

  9. #9
    Good Provider? RackEdge?
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    26 Berichten
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    13/01/08

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    somewhere

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    Registrar SIDN: nvt
    KvK nummer: nvt
    Ondernemingsnummer: nvt

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    Hey guys,

    I currently have some boxes at leaseweb, while they are a good provider, their support is absolutely horrible. I've been trying to order a server from RackEdge, they have been very hard to get ahold of, so now I am coming to you WHT to recommend me a good provider with similar prices to leaseweb, but a bit better support.


    Thanks
    Try solidhost!

    They have nice support, nice prices and nice management, support is also in english (even native english(usa) technicals if i remember well)

    solidhost dot com

  10. #10
    Good Provider? RackEdge?
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    282 Berichten
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    15/10/05

    Locatie
    Gorinchem

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    Naam: Danny van der Mast

    Try contact Leaseweb. I think the support is horrible, because you have the "Self Managed" SLA. So they won't do much and all on best effort. If you upgrade you're SLA, you will get much better service

    After all, you get what you pay for..

  11. #11
    Good Provider? RackEdge?
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    06/01/08

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    Canada

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    Thread Starter
    Citaat Oorspronkelijk geplaatst door Mastje Bekijk Berichten
    Try contact Leaseweb. I think the support is horrible, because you have the "Self Managed" SLA. So they won't do much and all on best effort. If you upgrade you're SLA, you will get much better service

    After all, you get what you pay for..
    149 euro to get 24/7 reboots? "Get what you pay for" We have over 8 servers there right now.. that's 1200 euro just to get a reboot? lol you must be joking it's a good value.

  12. #12
    Good Provider? RackEdge?
    Life is short, play long!
    1.009 Berichten
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    05/05/04

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    Naam: Mike

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    What is your website? Do you have similar offers?

    Thanks
    RackEdge has allot of high-bandwidth offers.
    Several users on this forum can offer dedicatedservers, but with a specified bandwidth of your choice.

    If you post a topic in the advertisement/request forum (http://www.webhostingtalk.nl/shared-...tie-aanvragen/) they will make you an offer.
    Laatst gewijzigd door wonko; 17/01/08 om 09:46. Reden: niet teveel vervallen in reclame voor de eigen producten buiten de specifieke fora

  13. #13
    Good Provider? RackEdge?
    moderator
    4.784 Berichten
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    04/11/05

    Locatie
    Gent

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    Registrar SIDN: ja
    KvK nummer: nvt
    Ondernemingsnummer: 0475284162

    Citaat Oorspronkelijk geplaatst door kelso Bekijk Berichten
    As for looking for quotes.. I am not looking for quotes, I am looking for a solid provider.
    As most users on this forum are hosters/colocators themself, getting a fair review or unbiased replies might be nearly impossible. If you want the users to make you some offers, you should open a topic in the correct section (see posting above), and see what you get. Ask for references, try their phone numbers,...



  14. #14
    Good Provider? RackEdge?
    geregistreerd gebruiker
    21 Berichten
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    06/01/08

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    Canada

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    Registrar SIDN: 88
    KvK nummer: Entry
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    Thread Starter
    Thanks guys for all of your help (Great community, people are very knowledgeable here). I Have decided to go with SwiftWay, their sales team is very educated and professional. I just wish they had faster setup times, but a small flaw in what seems to be a great service

    Thanks again

  15. #15
    Good Provider? RackEdge?
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    5.444 Berichten
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    12/09/05

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    Naam: Stijn
    KvK nummer: 14074337

    I think you might get better offers if you post a request for a quote here: http://www.webhostingtalk.nl/shared-...tie-aanvragen/

    It's worth the shot?
    De standpunten en meningen op dit discussieforum zijn persoonlijk van aard en vertegenwoordigen in geen geval eventuele officiële standpunten van derden.
    Lees hier de webhostingtalk.nl forum regels en voorwaarden!

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