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    1st Line IT Support Engineer (Fully Remote work)
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    Naam: Ksenia Vlasova

    Thread Starter

    1st Line IT Support Engineer (Fully Remote work)

    At Openprovider we love IT in everything we do. Our why reflects this: Do what you enjoy, and we automate the rest! Customers notice this by giving us high grades & long-term partnerships. In the past years, we have been growing significantly year on year becoming one of the largest domain & SSL wholesalers in Europe. We offer a one-stop-shop solution to resellers for the management of their domains, SSL certificates, Plesk licenses, and more at cost price. Innovation is key, that?s why we collect customer feedback and keep on innovating our platform. We also develop our own AI/Machine Learning software for more efficiency in managing our financial processes and customer-related processes. We help our customers to compete in the market, differentiate, and grow their sales. We like being disruptive, challenging the status quo.

    We're a team of support professionals located across the globe in the Netherlands, Spain, Bulgaria, and Russia, split into 1st line (mostly busy with quick, customer-facing tasks) and 2nd line (doing more lengthy techy things).

    We're making our customers happy by ensuring they can solve issues themselves through self-service and providing them fast and effective solutions where needed.

    Our main job now is building the Knowledge Base, developing self-service tools for ourselves and customers, as well as growing our people's expertise to tackle more complex tasks on support level. We're looking for a self-organized, passionate support specialist, who is hungry to learn, figure out complicated things, loves communicating with people, and is a fluent Dutch & English speaker.

    Your job will be:

    Providing excellent quality of service to our customers and solving their problems effectively communicating via phone and ticketing system
    Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
    Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
    Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
    Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
    Actively learning, on your own and with the team, about our products, technologies, and tools

    Your tools will be:

    Atlassian stack (JIRA, Confluence, Bitbucket)
    Zendesk Help Center & Guide
    Our in-house toolset and panels

    Job requirements

    Fluent English and Dutch speaker
    Experience in IT Support
    Excellent written and spoken communication skills
    Proactive, polite & empathetic in communications with peers and customers
    Able to express thoughts well and grammatically correct
    Able to search, structure, systematize and put new and existing knowledge on paper
    Able to explain complicated things in simple words
    Able to work autonomously, without direct supervision
    Good at managing expectations of others
    Enthusiastic and willing to learn new things
    Great team player and has a good sense of humor

    Nice to have:

    Ability to read and understand DNS zones / DNS resolving/nameservers
    Spamexperts / Mailservers / mailheaders
    Experience with writing custom API based scripts
    Ability to read (API) logs
    Basic understanding of Linux

    We offer:

    Full-time position
    Fully Remote work or office in Rotterdam
    Company laptop

    You can send your CV to

  2. #2
    1st Line IT Support Engineer (Fully Remote work)
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    Bedrijf: B.V.
    Functie: CEO
    Registrar SIDN: JA
    ISPConnect: Lid
    KvK nummer: 30188160

    I think you have selected the wrong subject. AANGEBODEN means offering.

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