LeaseWeb is looking for a Senior Account Manager to join our international team of Account Managers at headquarters in Amsterdam. As a Senior Account Manager, your first responsibility is to realize revenue from (potential) relations. You are able to operate at the management and board level and detect / create customer needs, as well as qualify opportunities on the basis of the sales method used. You create account plans for the accounts designated to you and execute these plans. You respond adequately to customer queries and ensure timely and adequate internal communication and coordination. You also contribute to the realization of the department's objectives. You have an eye for aspects like the margin share per customer, scoring chance, new business ratio, customer turnover, and customer satisfaction.

Because most of our customers are located outside the Netherlands you will communicate primarily via phone / chat / Skype and email with (potential) customers. Giving tours through our data center facility and occasional visits to our customers are also part of your job. You will work from our new LeaseWeb headquarters in Amsterdam.

Your responsibilities as a Senior Account Manager are:

•Maintaining and building your network
•Maintaining and building existing relations (cross and up selling) at the technical, tactical and strategic levels
•Autonomously coordinating and executing large scale and complex RFP processes
•Creating and executing account plans
•Advising customers and proposing possible solutions to their hosting issues
•Following up on leads proactively in order to make deals
•All commercial activities, such as issuing offers and negotiating and signing contracts
•Realizing both personal and team objectives
•Account management and relationship management for accounts assigned to you
•Close collaboration with New Business Development and Provisioning
•Following up on cancellations
•Following up on non compliance with commitments
•Answering calls, chats and tickets
•Recording and monitoring agreements, offers and contracts in the CRM system (salesforce)
•Solving problems on behalf of customers and handling escalations


Requirements:

•Experience with, and excellent knowledge of, the hosting landscape and data centers (service providers, manufacturers and technologies)
•Good command of spoken and written English and/or Dutch
•Experience with Account Management
•Experience with Consultative Selling / Solution Selling methods and practices
•Knowledge of operating systems (Windows/Linux), virtualization (VMware), network (Cisco routing, switching, VPN, load balancing, firewalling), and server (Dell, HP, IBM) technology.
•Professional and intellectual capacities at higher professional education (HBO) level
•Excellent communication and social skills, and customer focused
•Pro-active and hands-on mentality
•Result and solution driven, ambition, team spirit, professionalism, discipline and organizational skills
•Drivers license


How to apply:


Go to www.ocomcareers.com if you wish to apply directly. For more information call our Corporate Recruiter Jolien Bijhouwer at +31 6 2115 9264.

Inquiries from acquisition agencies with regard to this vacancy are not appreciated.