Voor ons kantoor in Amsterdam zijn we op zoek naar een nieuwe medewerker. Zie onderstaande jobbeschrijving voor meer informatie.
Indien de persoon die ik voorstel ook daadwerkelijk wordt aangenomen en 3 maanden blijft krijg ik een bonus (€1000), die ik heel graag deel.

JOB TITLE: Account Manager

FUNCTION: Business Operations JOB SECTION: Account Coordinators

BUSINESS UNIT: Managed, JOB FAMILY: Account Managers


PRIMARY RESPONSIBILITY:

Account Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure ensure that their technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with everyone within the client organization –identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.

Account Managers maintain direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.

Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

Post sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Level I: Account Manager I #207031
• SCOPE: Serves as a single point of contact for assigned customer based of approximately 200-300 accounts requiring a small number of servers.
• KNOWLEDGE: Prior knowledge of a technology based service oriented industry preferred. Basic knowledge of Miscrosoft Office. Knowledge of servers/computer hardware and software a plus – or an aptitude and desire to expand technical knowledge.
• JOB COMPLEXITY: Works on level appropriate customer requests via the ticketing system and escalates according to procedures. Exercises judgment to provide FANATICAL Customer Support to customer base. Contact with others is both internal and external. Will take part in and/or organize customer visits and meetings.
• SUPERVISION: Receives general instructions on work and primarily works independently and with team members.
• SKILLS/EXPERIENCE: Relevant service/relationship management experience preferred. Excellent interpersonal, written and verbal communication skills. Able to prioritize and highly varied work level in order to maintain required productivity levels. Excellent attention to detail. Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.